POSITION: Audio Visual Technician
Under general direction perform the daily delivery, setup, pickup and operation of University owned and rented audio-visual equipment both to on- and off-campus locations. Provide support for the divisions other operations including technology enhanced classrooms and meeting rooms, video conferencing, lecture capture, Vyvx, streaming media production, general video production and various information technology related tasks. Provides AV and IT support at major university events occasionally resulting in significant overtime. Performs more complex troubleshooting of equipment. Assists in compliance of rules and regulations commonly used in the audio-visual industry for integration and operation of equipment, software and systems.
- Perform the daily delivery and pick up of audio-visual equipment to a variety of locations both on and off campus for roster classes as well as university special events. Set up and operation of equipment and software systems including but not limited to audio mixing, lighting, client-furnished computer set-up, etc. Software/hardware/systems include but are not limited to Martin Audio MLA Series, Yamaha Cl-3 Audio Console, Dante, ProTools, Crestron, Millenia, Windows, iOS, Cisco Telepresence & Webex, Zoom, Strand NEO Console, ETC Source Four, Grass Valley Director Consoles, Telematrics Camera Control, Snell Video Routing System (20%)
- Meet with members of the university faculty, staff, meeting planners and students to discuss and coordinate upcoming needs for conferences, meetings or other special events which will be held either on or off campus. This involves client needs analysis, the creation of equipment lists, room layouts, equipment interconnection diagrams and equipment placement diagrams. (20%)
- Analyze, design and deploy sound, lighting systems and other needs based on the expected number of attendees, location, and technical needs of the event and client expectations/needs. Activities may include ordering off-campus A/V rentals based on information provided in order to subsidize and/or provide audio-visual equipment for events. (10%)
- Insure that equipment and cabling permanently installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus has been properly installed and is in proper operating condition, (including equipment setup, installation and testing, routine and emergency maintenance). (10%)
- Provide basic training and operational support for faculty, staff and students in the use of equipment installed in classrooms, meeting rooms, auditoriums, lecture halls, ballrooms, multimedia classrooms and multimedia centers distributed across the campus. (10%)
- Assist in the determination of the size of the sound and lighting systems and other needs based on the expected number of attendees, location, and technical needs of the event and client expectations/needs. Activities may include ordering off-campus A/V rentals based on information provided in order to subsidize and/or provide audio-visual equipment for events. (10%)
- Identify existing or potential problems by considering risk, importance, level of urgency, political impacts. Recommends, develops and modifies policies, procedures and processes to improve services and ameliorate problems. (7.5%)
- Inspect all returning equipment for damage or missing items. Clean, repair or replace these items as necessary. (7.5%)
- Assure that the daily delivery and pick up log used for scheduling and inventory tracking is properly maintained and that all pertinent information is properly entered. (1%)
- Serve as A/V subject matter expert. (1%)
- Gather data and track metrics related to service hours, performance and availability of systems, etc. Prepare reports on daily, weekly, monthly and annual basis as requested. (1%)
- Supervise the training and performance of lower level technicians and students. (1%)
- Perform other duties as assigned. (1%)
Department: Regular contact with [U]Tech staff regarding daily operations, assignments, operational issues. Daily contact with supervisor regarding project status, daily operations, operational and audio visual services issues, Advise supervisor(s) of existing problems or situations which affect (or could affect) the daily operations of the Mediavision team. Daily contact with other IT staff regarding project assignments, providing and obtaining technical assistance, service coordination. Occasional contact with the director of [U]Tech regarding audio-visual services assignments. Infrequent contact with the Chief Information Officer for [U]Tech and Deputy Chief Information Officer regarding special audio-visual services assignments.
University: Frequent contact with university administration, faculty, and staff to discuss and coordinate upcoming needs for audio-visual services.
External: Contact with off-campus organizations that wish to use Mediavision equipment or facilities while on the university campus. Contact with technical contacts, clients and service providers to coordinate satellite downlinks, videoconferences and other distance learning events. Contact with external contractors providing supplemental or outsourced services. Contact with external clients on matters regarding audio visual services department projects. Contact with peer professional organizations that support information technology and communications.
Students: Regular contact with student employees to provide supervision. Occasional contact with students and student groups in the delivery of services that support various student activities or special events.
Provide field supervision of full-time, part-time, temporary help, and contractors. May supervise student employees.
Education/Experience and Licensing: High school diploma and 5 to 8 years of experience OR Associate’s degree or technical school degree in IT or media-related technology and 3 year of experience. Valid Ohio driver's license required with a good driving record and accumulation of no more than 6 violation points in any 2 year period.
- Must show proficiency in audio mixing, knowledge of PowerPoint, OneNote and other media-centric computer programs.
- Strong working knowledge of media communications theory, including video, audio and projection standards, practices, protocols and procedures.
- Familiarity and experience with the installation and operation of audio, video, projection and data projection equipment, including signal routing and signal level adjustment.
- The ability to interface portable computer systems with modern audio visual equipment.
- Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between UTech and other University areas, teams, departments, etc., to help achieve business goals. (Building Strong Alliances Skills)
- Ability to work in a team concert, being able to play the roles of team leader and team player as required. Ability to actively listen, responsive to verbal and non-verbal clues. (Listening Skills)
- Ability to manage programs, personnel, and budget to achieve organizational and/or departmental objectives.
- Ability to effectively manage and guide group efforts. This includes providing appropriate level of feedback concerning group progress. Ability to manage and coordinate the activities of individuals over which the individual may have no direct authority.
- Ability to respond to difficult, a stressful or sensitive interpersonal situation in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations which sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood. (Tact & Diplomacy Skill)
- Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience. (Customer Focus Skill)
- Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embraces diversity. (Ethic/Integrity Skills)
- Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met. (Dependability & Reliability Skill)
- Ability to work in a face-paced environment while managing multiple projects.
- Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action (Analytical Skills).
- Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritized appropriately. (Planning and Organization Skills)
- Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions. (Problem Solving Skills)
- Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served.
- Ability to work effectively at all levels within an organization.
Higher than normal working pressure due to tight deadlines and interaction with all levels of administration, faculty, staff, parents, students, and contractors. There are periods of high stress situations such as meeting project deadlines, the audio visual services of special events and at the beginning of and end of the academic year. The employee may be required to attend University events, meetings/functions outside normal working hours including weekends. The employee will be required to carry a cell phone during and after normal work hours.
As a function of their normal job responsibilities, personnel are required to operate service vehicles.
The employee will be required to perform a high degree of physical ability and agility. Job tasks involve carrying tools and equipment while climbing ladders, maneuvering through tunnels, attics, catwalks and other physically hard to reach locations. Due to the nature of the position, employees are exposed to any number of physical injuries, which can result from lifting heavy equipment, working on ladders and in high places, working with power tools, working with high power electrical equipment, etc. Standing through the completion of a special event operator jobs is often required. The employee may be exposed to animals, bloodborne pathogens, chemicals, and radioactive materials. The employee will need to be able to lift up to 49 lbs., balance, bend/stoop. This position requires driving university and/or personal vehicle.
The employee will be active in all areas of the campus regardless of time of day or weather conditions. This position has access to all university buildings, 24 hours a day, 7 days a week, including restricted areas such as the service desk, the university computing center, all electrical and telco rooms, and all SER rooms.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
CWRU offers a flexible benefits package including tuition waiver for employees and dependents; Respond in confidence, including salary history : CASE WESTERN RESERVE UNIVERSITY, Human Resources Job Code #.........., apply to: jobs.case.edu